Order Tracking & Delivery Updates

We make it easy to follow your purchase journey from checkout to doorstep. As soon as your Lumine scented candles leave our warehouse, you’ll receive a dispatch email with a secure tracking link and your order summary. Click “Track my order” to view live carrier scans—in transit, out for delivery and delivered—all in one place.

Prefer to check on the website? Enter your order number (and the email used at checkout) on our tracking page to see real-time delivery updates any time. This works for both domestic and international shipments, so you’ll always know where your luxury candles and gift sets are—whether they’re crossing town or crossing borders.

For international deliveries, the carrier and route may vary by destination. Estimated delivery windows are shown at checkout, and tracking will update as your parcel moves through each milestone, including export, customs clearance and local hand-off. During peak seasons, severe weather or public holidays, small delays can occur; we’ll keep updating your timeline so there are no surprises.

If a tracking link hasn’t arrived within 24 hours of your shipping confirmation, or if the page isn’t updating as expected, reach out via our Contact page with your order number and we’ll help right away. Transparency and peace of mind are part of our promise to every customer.