Shipping policy
Lumine ships globally. This page explains our processing times, shipping methods, and what to expect after you place an order.
Processing Time
Orders are typically processed within 1–3 business days, excluding weekends and holidays. During peak seasons or promotions, processing may take longer.
Shipping Destinations & Methods
We offer shipping options based on destination and order type. Available methods and estimated delivery times will be shown at checkout.
Estimated Delivery Time
Delivery time depends on your location and carrier performance. Typical estimates:
- Domestic / regional: 7-14 business days
- International: 7-20 business days
Please note that delivery estimates are not guarantees.
Tracking
Once your order ships, you will receive a tracking number by email where available.
Customs, Duties & Taxes (International Orders)
International orders may be subject to customs duties, taxes, or import fees charged by your local authorities. These fees are the customer’s responsibility unless stated otherwise.
Address Accuracy
Please ensure your shipping address is correct. If a package is returned due to an incorrect or incomplete address, re-shipping fees may apply.
Lost or Delayed Packages
If tracking shows a delivery issue, please contact us and we will help investigate with the carrier. Carrier delays may occur due to weather, customs inspections, or peak shipping periods.